1. Order Processing
Orders are generally processed after successful payment confirmation.
We aim to process orders within 1–2 business days, unless otherwise specified on the product page or at checkout.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may vary during:
- Festivals
- Special occasions
- Promotional periods
- High-demand periods
- Unforeseen operational circumstances
2. Delivery Time
After your order has been dispatched, the estimated delivery time will depend on your delivery location and the logistics partner used.
Typical delivery timelines may vary depending on the destination.
The estimated delivery date shown during checkout is only an estimate and may be affected by circumstances beyond our control.
Delays may occur due to:
- Weather conditions
- Traffic
- Courier delays
- Public holidays
- Natural disasters
- Transportation disruptions
- Incorrect delivery information
- Other unforeseen circumstances
3. Shipping Charges
Shipping or delivery charges, where applicable, will be displayed during the checkout process before you complete your order.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Package weight or size
- Delivery method
- Promotional offers
Any applicable free-shipping offers will be subject to the terms mentioned in the relevant promotion.
4. Delivery Locations
Olapetti currently delivers to locations supported by our available delivery and logistics partners.
Delivery availability may vary depending on the product and destination.
If your location is outside our serviceable delivery area, the order may not be accepted or may be cancelled with an eligible refund.
5. Accurate Delivery Information
Customers are responsible for providing accurate and complete delivery information, including:
- Recipient's name
- Full delivery address
- PIN code
- Mobile number
- Apartment/building details, where applicable
Olapetti will not be responsible for delivery failures or delays caused by incorrect, incomplete, or outdated information provided by the customer.
6. Tracking Your Order
Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or other available communication channels after the order has been dispatched.
Tracking information is provided by the relevant logistics partner and may take some time to become active after dispatch.
7. Failed Delivery Attempts
The delivery partner may make one or more attempts to deliver your order.
If delivery cannot be completed because:
- The recipient is unavailable
- The delivery address is incorrect
- The recipient refuses delivery
- The phone number is unreachable
- The customer is unable to receive the package
The order may be returned to the sender or otherwise handled according to the logistics provider's procedures.
Additional delivery charges may apply if re-delivery is requested and available.
For perishable food products, re-delivery may not always be possible.
8. Damaged or Tampered Packages
Please check the package when you receive your order.
If the package appears significantly damaged, opened, leaking, or tampered with, please take photographs or videos before opening it and contact Olapetti as soon as possible.
For food-quality, damaged, or delivery-related complaints, please contact us within 24 hours of delivery.
Please retain the product and its original packaging until the issue has been resolved.
9. Wrong or Missing Products
If you receive a wrong or missing product, please contact us within 24 hours of delivery.
Please provide:
- Order number
- Photographs/videos of the received package
- Shipping label
- Details of the missing or incorrect product
After verification, Olapetti may arrange a replacement or refund, as applicable.
10. Perishable Products
Many Olapetti products are food or perishable items.
Customers should:
- Follow the storage instructions provided with the product.
- Store products appropriately after delivery.
- Consume products within the recommended period.
- Avoid leaving food packages exposed to excessive heat or unsuitable conditions.
Olapetti is not responsible for product deterioration caused by improper storage or handling after successful delivery.
11. Delivery Delays
While we work with our logistics partners to deliver orders within the estimated timeframe, delivery dates cannot always be guaranteed.
Olapetti will not be responsible for delays caused by circumstances beyond our reasonable control, including extreme weather, transportation disruptions, strikes, natural disasters, government restrictions, or courier-related issues.
If your order is significantly delayed, please contact our support team so that we can assist you in checking the delivery status.
12. Order Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
For further information regarding cancellation and refunds, please refer to our Refund & Cancellation Policy .
13. International Shipping
Unless specifically stated on the website, Olapetti does not currently guarantee international shipping.
International orders, where offered, may be subject to additional shipping charges, customs duties, taxes, import restrictions, and other charges imposed by the destination country.
Such charges, where applicable, are the responsibility of the customer.
14. Contact Us
If you have questions regarding shipping or delivery, please contact us:
When contacting us about an order, please provide your order number and registered mobile number so that we can assist you faster.