At Olapetti.com, we take pride in delivering fresh native Tamil Nadu sweets and snacks to your doorstep. Since our products are perishable in nature, cancellations and refunds are subject to the following terms:
1. Order Cancellation
- Orders can be cancelled only if they have not been shipped.
- To cancel, please email us at support@olapetti.com with your order ID within 2 hours of placing the order.
- Once the order is shipped, it cannot be cancelled.
2. Refunds
- No refunds will be provided for delivered products due to the perishable nature of sweets and snacks.
- Refunds will be considered only in the following cases:
- You receive the wrong product.
- The product is damaged in transit.
- The product is expired or not fit for consumption at the time of delivery.
- To claim a refund, you must contact us within 24 hours of delivery with photo or video proof.
- If approved, the refund will be processed back to your original payment method within 7–10 business days.
3. Replacement
- In eligible cases (wrong/damaged product), we may offer a replacement instead of a refund, depending on availability.
4. Non-Refundable Situations
Refunds or cancellations will not be issued if:
- The product was delivered in good condition but you did not like the taste/appearance.
- Delivery was delayed due to incorrect address, unavailability of the recipient, or issues beyond our control (Natural calamities, etc.).
5. Contact Us
For cancellations, refunds, or replacement requests, please reach out:
📧 support@olapetti.com
