1. Order Cancellation
You may request cancellation of your order before it has been dispatched.
Once an order has been dispatched, it cannot normally be cancelled.
To request a cancellation, please contact our customer support team as soon as possible with your order number.
If the cancellation is approved before dispatch, the eligible amount will be refunded to the original payment method.
2. Damaged or Defective Products
If your order arrives damaged, spoiled, leaking, tampered with, or otherwise unfit for consumption, please contact us within 24 hours of delivery.
For us to process your complaint, please provide:
- Your order number
- Clear photographs/videos of the package and product
- Photographs of the shipping label
- A brief description of the issue
After reviewing the complaint, Olapetti may offer a replacement, refund, or other appropriate resolution depending on the circumstances.
3. Wrong or Missing Products
If you receive an item that you did not order, or an item is missing from your order, please notify us within 24 hours of delivery.
After verification, we may provide:
- Replacement of the incorrect/missing product; or
- A refund for the affected product, as applicable.
4. Quality Complaints
We strive to maintain the highest quality standards. If you believe a product has a quality issue, please contact us within 24 hours of delivery.
Quality complaints will be reviewed on a case-by-case basis. Depending on the nature of the issue, we may provide a replacement or refund.
5. Non-Returnable Products
Due to the nature of our products, food items, sweets, savouries, snacks, and other perishable products generally cannot be returned or exchanged once delivered.
We cannot accept returns for products that have been opened, consumed, improperly stored, or damaged after delivery.
6. Refund Eligibility
A refund may be considered in the following situations:
- The product was damaged during delivery.
- The wrong product was delivered.
- A product was missing from the order.
- The product was found to be defective or unfit for consumption.
- The order was cancelled before dispatch and the cancellation was approved.
- Olapetti is unable to fulfil the order for reasons attributable to us.
Refund eligibility will be determined after reviewing the specific circumstances of the order.
7. Refund Processing
Once a refund is approved, the refund will be initiated to the original payment method, wherever applicable.
The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
Any applicable shipping or delivery charges may not be refundable unless the issue was caused by Olapetti.
8. Delivery-Related Issues
Customers are requested to provide accurate delivery details and ensure someone is available to receive the order.
Olapetti will not be responsible for issues caused by:
- Incorrect or incomplete delivery addresses provided by the customer
- Unavailability of the recipient
- Refusal to accept the delivery
- Incorrect contact information
- Delays or issues caused by circumstances beyond our reasonable control
Any re-delivery, where applicable, may be subject to additional charges.
9. Promotional or Discounted Orders
Orders purchased using promotional offers, coupons, discounts, or special pricing may be subject to additional terms and conditions.
Where a refund is approved, the refundable amount may be calculated based on the actual amount paid for the affected product after applicable discounts.
10. How to Request a Refund
To request a refund or report an issue with your order, please contact us with the following details:
Order Number:
Name:
Registered Mobile Number:
Reason for Refund:
Photos/Videos: Where applicable
Please contact us at support@olapetti.com or 9445727558 .
11. Contact Us
For any questions regarding cancellations, refunds, or product issues, please contact us: