1. About Olapetti
Olapetti is an online platform offering sweets, savouries, snacks, traditional food products, and related products for purchase and delivery.
All products displayed on our website are subject to availability.
2. Eligibility
By placing an order through our website, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide is accurate and complete.
- You are authorized to use the payment method provided for the order.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, quantities, and other information displayed on our website are accurate.
However:
- Product appearance may vary slightly from photographs.
- Packaging may vary depending on availability.
- Actual colours and presentation may differ from website images.
- Product availability may change without prior notice.
- Minor variations in size, shape, texture, or appearance may occur with traditionally prepared food products.
Such variations do not necessarily constitute a product defect.
4. Product Ingredients & Allergies
Customers are responsible for reviewing the product information, including ingredients and allergen information, before placing an order.
Our products may contain or come into contact with ingredients such as nuts, peanuts, milk, dairy products, gluten, sesame, or other allergens , depending on the product.
If you have a food allergy, intolerance, dietary restriction, or other concern, please contact us before placing your order.
Olapetti cannot guarantee that products are completely free from allergens unless specifically stated.
5. Prices
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, delivery charges, discounts, promotional offers, or other charges will be displayed during the checkout process, where applicable.
We reserve the right to correct pricing or product information errors.
If an order has been placed with an incorrect price due to an obvious technical or administrative error, we may contact you before processing the order.
6. Orders
When you place an order, you are making a request to purchase the selected products.
An order confirmation does not necessarily guarantee that the order will be fulfilled.
We reserve the right to accept, reject, or cancel an order in circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Payment issues
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Delivery limitations
- Circumstances beyond our reasonable control
If we cancel an order after payment has been received, an eligible refund will be processed according to our Refund & Cancellation Policy .
7. Payment
Orders may be paid using the payment methods made available on the website.
Payment transactions may be processed through third-party payment gateways.
Olapetti does not guarantee uninterrupted availability of any particular payment method.
If a payment is deducted but the order is not successfully created, please contact us with the relevant transaction details so that we can investigate the issue.
8. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
For detailed cancellation and refund terms, please refer to our Refund & Cancellation Policy .
9. Shipping & Delivery
We aim to process and deliver orders within the estimated delivery period displayed on the website.
Delivery times may vary depending on:
- Delivery location
- Product availability
- Courier/logistics operations
- Weather conditions
- Public holidays
- Traffic or transportation delays
- Other circumstances beyond our reasonable control
Estimated delivery times are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing accurate delivery information and a valid contact number.
10. Delivery Issues
If you receive:
- A damaged product
- A wrong product
- A missing product
- A product that appears spoiled or unfit for consumption
Please contact us within 24 hours of delivery.
Please retain the product and packaging and provide photographs or videos where requested so that we can investigate the issue.
Any resolution will be handled in accordance with our Refund & Cancellation Policy .
11. Returns & Exchanges
Due to the nature of food and perishable products, most products sold through Olapetti are not eligible for return or exchange after delivery.
Returns or replacements may be considered where the product is damaged, incorrect, defective, or otherwise qualifies under our Refund & Cancellation Policy.
12. Promotions & Discounts
From time to time, Olapetti may offer promotional codes, discounts, special offers, or other campaigns.
Promotional offers may be subject to additional terms, including:
- Minimum order values
- Product restrictions
- Usage limits
- Validity periods
- One-time-use restrictions
Promotional offers cannot be exchanged for cash unless expressly stated otherwise.
Olapetti reserves the right to modify or withdraw promotional offers at any time, subject to applicable law.
13. User Accounts
Where account registration is available, you are responsible for maintaining the confidentiality of your account credentials.
You are responsible for activities carried out through your account.
Please notify us immediately if you believe your account has been accessed without authorization.
Olapetti reserves the right to suspend or terminate accounts where there is reasonable evidence of misuse, fraud, or violation of these Terms.
14. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our website or systems.
- Introduce viruses, malware, or other harmful code.
- Interfere with the operation or security of the website.
- Copy or reproduce website content without permission.
- Use automated systems to scrape or collect website information without authorization.
- Submit false, misleading, or fraudulent information.
15. Intellectual Property
All content available on the Olapetti website, including but not limited to:
- Logos
- Brand names
- Product photographs
- Graphics
- Text
- Designs
- Videos
- Website layouts
- Other visual and written content
is owned by or licensed to Olapetti unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
16. Third-Party Services
Our website may use third-party services such as payment gateways, delivery providers, analytics services, hosting providers, communication platforms, and other technology services.
Your use of such services may also be subject to the respective third party's terms and policies.
Olapetti is not responsible for the independent actions, policies, or availability of third-party services.
17. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
- Available without interruption
- Free from errors
- Free from viruses or other harmful components
- Compatible with every device or browser
We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.
18. Limitation of Liability
To the extent permitted by applicable law, Olapetti shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.
Olapetti's liability relating to a particular order will generally be limited to the amount paid for the affected product or order, subject to applicable law.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.
19. Force Majeure
Olapetti will not be responsible for delays or failure to fulfil obligations caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Floods
- Fire
- Government restrictions
- Transportation disruptions
- Strikes
- Internet or technology failures
- Public emergencies
- Other unforeseen events
20. Privacy
Your use of our website is also subject to our Privacy Policy , which explains how we collect, use, and protect your personal information.
21. Changes to These Terms
Olapetti reserves the right to update or modify these Terms & Conditions from time to time.
Changes will become effective when the updated Terms & Conditions are published on the website.
Your continued use of the website after changes are published constitutes acceptance of the updated terms.
22. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or your use of the Olapetti website shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
23. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us: